Preparing for exchange identity checks in Singapore: documents, photos and common rejections
Most exchanges ask users to verify their identity before offering full access, and the process is usually straightforward when you are prepared. Problems arise from avoidable details: a blurred photo, a name that differs slightly from the account, an expired document. At the same time, the very same process is imitated by scammers who ask for documents through fake pages. This guide, written for readers in Singapore, covers how to prepare, what usually causes rejections and how to tell a genuine request from a fake one. It makes no statements about legal requirements or availability.
Match your details before starting
The name and date of birth you enter must correspond exactly to the document you will submit. Even small differences, such as a missing middle name or a different order of names, may cause a rejection. Read the accepted document list in the help centre first and choose the document that matches your account details. Keep the document valid and undamaged.
Photos that get accepted
Place the document on a plain surface in even light, avoid glare from the lamp and capture all four corners. Keep the camera steady so the text is crisp, and do not apply filters or editing. For the selfie, remove sunglasses and hats and follow the prompts on screen. Clear photos prevent most delays, which otherwise can take days to resolve.
Common reasons for rejection
Typical causes include blurry or cropped images, expired documents, a mismatch between document and account details and screenshots instead of live captures. When a rejection appears, read the stated reason in the app and fix that specific item. Repeating the same upload rarely helps. If the message is unclear, use the in-app support channel with the date and details of your submission.
Spotting fake requests
A genuine request appears inside your logged-in account in the official app. Be suspicious of messages that link to external pages, pressure you with deadlines or ask you to send documents by chat or email. Never share a password or verification code with anyone claiming to handle your verification. When in doubt, close the message and open the app yourself.
Risk boundary: Singapore Crypto Guide
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Scenario checkpoint
- Make sure your account details match the document exactly
- Photograph the document in even light with all corners visible
- Read the rejection reason and fix that specific issue
- Use only requests that appear inside the official app
- Never send documents or codes through chat or email