Getting identity verification right the first time from Singapore
Identity verification on Binance, OKX, Bybit or Bitget is usually quick when everything matches, and slow when it does not. Common causes of delay for users in Singapore include glare on an NRIC or passport photo, a name entered differently from the document, an address proof that is too old, or a selfie taken in poor light. Each rejection means waiting again. A little preparation avoids most of this. This guide covers how to check the platform's requirements, how to capture clear images, how to keep your details consistent and how to protect your documents from misuse during and after the process.
Read the requirements first
Before starting, read the official help pages for the documents accepted for residents of Singapore and any extra checks that may apply. Requirements differ between platforms and can change. If a proof of address is needed, check what types and dates are accepted. Starting with the right document is the quickest way to avoid a rejection.
Capture clear images
Photograph the document on a plain, dark surface in good natural light, with all four corners visible and no glare across the text or photo. Avoid filters and editing. For the selfie or liveness check, face the light, remove sunglasses or hats and keep your face centred. If the app offers live capture, use it rather than uploading old photos.
Keep details consistent
Enter your name, date of birth and address exactly as they appear on your documents, including the order of names. A mismatch between the profile and the document is a frequent reason for review. If your bank account will be used for deposits later, make sure it is also in the same name, since mismatches there cause problems too.
Protect your documents
Upload identity documents only inside the official app during a process you started yourself. Never send them by email or chat to someone claiming to be support, and be wary of messages asking you to re-verify through a link. After verification, delete any copies of document photos from your phone's gallery and shared cloud folders.
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Scenario checkpoint
- Read the official document requirements for Singapore residents before starting
- Photograph documents in good light with all corners visible and no glare
- Enter your name and details exactly as they appear on your documents
- Upload documents only inside the official app during a process you started
- Delete document photos from your gallery and cloud folders after verification